Why should I switch from paper certificates to plastic
cards?
Electronic gift cards have become the medium of choice
for retailers across the country. Reasons for this shift
include: No cash back; value remaining after partial redemption
stays on the card and in your register. Cards can be reloaded
and reissued again and again. Plastic cards are harder
to counterfeit than paper certificates.
Is theft a problem if cards are displayed at the point
of sale?
No, TenderCard produces cards without value on them. Merchants
assign the card’s value at the point of sale when the
card is purchased.
What if a customer loses their gift card?
Cards do not have to be replaced by the merchant. However,
if the cardholder has receipts and the merchant wishes to,
a new card may be issued with the remaining balance from
the lost card. Make sure to void the lost card after
the balance is transferred.
How will my employees know how to use the program?
Every starter kit includes a terminal specific Quick Reference
Guide that walks a user through every transaction type in
easy to follow steps.
How may I submit my artwork/ logo?
Artwork can be mailed to TenderCard or emailed to artwork@tendercard.net (artwork
mailed to our offices will not be returned). For artwork
requirements and helpful tips, click
here.
Does TenderCard create a proof?
Yes, all initial orders are proofed via an emailed pdf
file. In the case of reorders, a proof will only be
sent if there are changes to the original design. Cards
will NOT be printed without a signed proof.
Who’s responsible for proof corrections?
Since the merchant knows best what they want their cards
to look like, proof approval is ultimately their responsibility. Any
corrections or revisions must be clearly noted on the proof
form and returned to TenderCard. Merchants are ACH’d
directly by TenderCard for any fees that arise due to artwork
changes.
How does the gift card program work?
A customer enters the merchant’s business and requests
to purchase a gift card. The merchant collects the funds
and takes a card from inventory; activating it for the dollar
amount desired by swiping the card through the POS. The card
is now active and ready to be redeemed at any participating
store location(s).
Will the programs work with my existing equipment?
TenderCard is certified on most major terminals in the
market today. All of our programs can also be run via
our online Virtual Terminal at no extra charge. This
setup requires only a computer with an internet connection.
How soon can the card be used after value has been added
to it?
All transactions are processed instantaneously making funds
available immediately.
How do I pay for monthly fees?
Merchant accounts are debited on the 1st business day of each month,
for the previous month’s activity. Statements
are available on the 1st of the month on the merchant's Online Accounting Center.
If you have questions regarding your statement, contact TenderCard
Merchant Services at 800-383-8280.
How do I change account information, such as DBA name,
physical location, mailing address, or bank account?
Call Merchant Services at 800-383-8280 or fax a signed
letter stating your desired changes to (508) 495-0088.
What kind of support does TenderCard provide?
TenderCard offers support on many levels to our merchants:
Merchant
Services answers any questions merchants may have about their statements,
billing inquiries, bank changes and ownership/location changes.
Gift
Card Help Desk is a traditional 24/7 tech support hotline for merchants
experiencing a technical issue with their pos terminal. Our staff is
trained in the functions and features of all of today’s major pos terminals.
Artwork
Helpdesk assists merchants that are in the process
of submitting custom artwork for their cards. These
trained graphic designers field questions about both
the technical and subjective quality of the artwork; offering
their assistance on both fronts.
