How do I submit paperwork?
All forms can be faxed to TenderCard
at (508) 495-0088. You can also mail forms to our corporate
headquarters or email them to applications@tendercard.net.
Is payment necessary at the time of application submittal?
Yes, a reseller payment plan is required as part of the merchant
application approval process. This plan is established
when a reseller signs on with TenderCard.
Are all items on the merchant application required?
Yes, please complete all fields on the application to ensure
a speedy delivery of proofs and cards to your merchant.
Missing or unclear information will result in a pended
status, halting the forward progress of that order.
Does TenderCard create a card proof?
Yes, all initial orders are proofed via an emailed pdf file.
In the case of reorders, a proof will only be sent if there
are changes to the original design. Cards will NOT be printed
without a signed proof.
Who’s responsible for proof corrections?
Since the merchant knows best what they want their cards
to look like, proof approval is ultimately the merchant’s
responsibility. Any corrections or revisions must be clearly
noted on the proof form and returned to TenderCard. Merchants
are ACH’d directly by TenderCard for any fees that
arise due to proof revisions.
Should I schedule merchant training?
TenderCard encourages resellers to train each merchant on
the gift card program. Additionally, each merchant receives
a Quick Reference Guide detailing the functionality of
their specific terminal.
What kind of support does TenderCard provide?
TenderCard offers support on many levels to our clients:
Reseller
Sales Support works with resellers to provide all
the necessary training, materials, updates and supplies needed
to promote our suite of products.
Artwork
Helpdesk assists merchants that are in the
process of submitting custom artwork for their cards. These
trained graphic designers field questions about both
the technical and subjective quality of the artwork; offering
their assistance on both fronts.
Merchant
Services answers any questions merchants may have
about their statements, billing inquiries, bank changes and
ownership/location changes.
Gift
Card Help Desk is a traditional 24/7 tech support hotline
for merchants experiencing a technical issue with their pos
terminal. Our staff is trained in the functions and features
of all of today’s major pos terminals.
What’s the difference between closed/semi-closed loop
and open loop?
With closed loop and semi-closed loop
cards, the POS terminal dials directly to TenderCard’s
secured servers without passing through any third parties.
This means our cards can only be used at specific locations
setup by the merchant to accept gift cards. Open loop products
utilize the infrastructure and network of a large issuer
such as Visa, MasterCard, Discover, and American Express
to service their merchants. Such cards can be used at any
location that processes transactions
with that issuer.
